NuNet's Online Backup Service FAQ
Frequently Asked Questions
1. What is NuNet's Online Backup Service?
An Online Backup Service is an Internet-based service that allows computer users to routinely backup and recover their important data using a secure and trusted server on the Internet.
If you use your computer to create and save valuable data for business or personal reasons, you should make some type of backup of your important data to prevent a total loss in the event of any kind of system failure or human error. Simple data backup can be done by saving your data to multiple locations, copying the data from its original location to removable media, another hard drive, or another computers hard drive on the network.
To make this task easier, specialized programs known as Backup Software exist to aid users in regularly making a backup copy of their data. Since some users are not interested in managing the tasks necessary for maintaining their own backups, a new breed of backup software was created, known as Online Backup Software. Online Backup software is designed to routinely copy your important files to a private, secure location on the Internet by securely transmitting your data over your existing Internet connection.
If you have a working Internet connection on your computer, you can use NuNet's Online Backup Service to keep your important files safe from disaster on a daily basis. Check the pricing of our Online Backup Service.
Depending on the speed of your connection and the size of your backup, your initial backup over the Internet may take several hours or even days. Many people with large backup sizes and slower Internet connections will often run their first backup over the weekend. Once the first backup is completed, each subsequent backup is usually a small amount of data that can be backed up in just minutes over a slower dialup connection.
Our software can also resume a canceled backup, so you can start the backup during your slow times and cancel it during your busy times. The next time you start the backup, it will pick up from where it was canceled until the entire backup is complete.
Since your entire hard drive will be much larger than the amount of
storage you have purchased on the backup server, you need to be selective
in the files that you back up. Avoid backing up any programs that you would
reinstall after a failure. Items such as Windows, Word, Excel, etc. can
all be reinstalled from their CDs and in fact need to be in order for the
system to be set up properly to run them. Rather, choose files that you
created such as documents and spreadsheets. email boxes, etc. Generally
this material can be found in the My Documents folder. In actuality, any
data can be backed up from your computer. You need to choose what is important.
The online backup software comes with predefined filters, which allow you
to automatically select categories of files without knowing where all the
files are located.
In most cases, your account will allow you to exceed your paid storage quota on
the backup server. If you exceed your quota, it is likely that a message will
POP3-up on your screen to notify you that you have exceeded your quota and you
are likely to incur an additional charge for the additional storage used. Check
your pricing plan to determine the costs for additional storage.
In order to control how much data is stored on the backup server, the
backup software allows you to view all of the backup sets stored on the
server and selectively remove either sets or files from the server. To view
the data stored under your account, start the online backup software and
click on the folder tab labeled "Restore". In the left windowpane, Right-Click
on the Desktop icon and select "Get Volume List from Server". This will
show you each computer that has been backed up to your account. Now you
can navigate the folders to see what data is stored on the server. To delete
files, click on the button with the Red "X" to enable the Delete Files mode.
Mark any files you wish to delete by clicking your mouse in the empty box
next to the file(s) you wish to delete. Click the "Delete Files Now" to
issue the command to delete the selected files from the server. WARNING:
Once a file is deleted from the server, it can no longer be restored.
Yes. We allow you to backup any number of computers to your account.
However, depending on your account there may be additional licensing
fees. If you have any problems backing up more computers to your account, simply call or E-mail (firstname.lastname@example.org)
the billing department to request additional computers on your account.
It's up to you. Users that want an added level of protection may perform local backups in addition to their online backup. Local backups can allow you to backup ALL of your files, while the online backup is a great way to automatically store your critical files off-site. When it comes to your important data, you can never be too safe. Since everyone has different needs, you'll find a wide variety of backup software and services available to help you find the one that best fits your needs.
The Personal Recovery CD is a service that we offer which copies all of your data from our servers onto CD(s). This allows you to restore the archive of your data from a CD without requiring an Internet connection. This is great for keeping long-term archives of your data or restoring large amounts of data without connecting over a slow Internet connection. When the Personal Recovery CD is ordered, it includes all of your account data. Each CD holds approximately 650 MB, so accounts with more that 650 MB of storage will require multiple CDs.
Monthly Billing Customers - On a monthly basis, we will compare your pricing plan to your actual storage usage and determine your costs for that month. If your storage usage is below that amount of storage provided in your base plan, no additional charges will be processed. If your storage usage is greater than your base plan amount, an additional charge is calculated based on the additional increments of storage space needed to accommodate for your storage usage for the month. A new calculation is performed every month to determine the billing total for that month.
Annual Billing Customers - When you purchase an annual plan, you purchase a
certain amount of storage for an entire year. For instance, a customer that
purchases a 500MB annual plan can store up to 500 MB on the backup server for an
entire year. Each month, your storage usage is compared to the storage allowed
by the annual plan that was purchased. If any additional storage is being used,
a charge for the additional storage will be processed for that month. This
additional charge only applies for months where the storage usage exceeds the
amount allowed by the base plan that was purchased and will follow the normal
monthly discounted fee.
During business hours (8:30am - 11:00pm EST) (weekends til 6:00pm) you can call our technical support group for assistance
at 888-686-3863 and press 2. You can also view the technical support section of our web site for some helpful information.
By default, no. In the case of many backup software programs, files
and databases that are in use during the backup may not get backed up
successfully because they are locked to prevent any other program from
altering the data. To solve this problem, NuNet's Online Backup can be
used with the optional Open File Manager program to make sure that these
open and locked files get backed up successfully.
The FastBIT patching process is the core technology behind NuNet's
speedy backup program. The patching process involves the comparison of two
different versions of the same file and extracting the differences between
the files. When the differences are extracted from the two files, they are
saved into a new file and compressed into what is known as a Patch. The
patch file is often 85% to 99.9% smaller than the file which the patch was
extracted from originally.
NovaNet-WEB Client software will only run natively on
Windows 98SE, Me, NT 4.0, 2000, 2003 (.NET), XP and Vista. If you want
to backup computers with other operating systems, it is possible. Here's
how... Since NovaNet-WEB Client supports mapped network drives and the
Network Neighborhood, it can backup data from any computer that is
accessible via the network. A single NovaNet-WEB Client can backup the
local computer and any number of local or remote network computers using
NovaNet-WEB's powerful user interface.
We never like to see anyone cancel their online service, but in the event you
must cancel your service, you may also call us at 888-686-3863 and press 3 to speak with someone regarding the cancellation of your online backup service. Once an account is canceled, the data may be permanently deleted, so if you want a copy of your backups, please consider a Personal Recovery CD prior to cancellation. If you wish to cancel your account via E-mail, send a message to
email@example.com and please provide your complete contact information including address, phone & E-mail along with your Username and Password for the online backup service